Consumers Life is a subsidiary of Medical Mutual of Ohio, which has provided comprehensive health coverage and superior customer service to Ohioans for more than 70 years. Consumers Life currently offers group and individual products in eight states - Georgia, Illinois, Indiana, Michigan, Ohio, Pennsylvania, West Virginia and Wisconsin. With approval to sell health insurance in 29 other states and the District of Columbia, steady, controlled growth is expected over the next few years.

• Our Mission
• The Medical Mutual Family of Companies

Consumers Life offers a comprehensive family of health insurance products that provide flexible deductibles and coinsurance options to meet virtually any customer’s needs. A wide variety of prescription, dental and vision products complement our plans. In addition to our benefit plans, we are proud to offer you access to extensive networks of physicians and hospitals in your home town or while traveling.

Together, Consumers Life and Medical Mutual have more than 2,500 employees devoted to meeting and exceeding the needs of our policyholders, members, brokers and group benefit managers. Hundreds of these employees are specifically dedicated to providing outstanding customer service. This pledge to our customers is demonstrated by the more than 100,000 claims processed each day with a 99.6 percent accuracy rate.

Consumers Life -- Stability. Flexibility. Dependability.

Service Reports
Second Quarter 2008

Incoming calls per day Average number of incoming telephone calls for each business day. Due to lack of data for this quarter and all previous quarters, busy signals (i.e., blocked calls by Ameritech and Litel Communications Inc. (LCI)) are omitted from this total.	12,599
Waiting time to reach service representative (in seconds) Average number of seconds for a caller to wait before being answered by a representative, excluding abandoned wait time.	17.7
Calls connected Average percent of incoming telephone calls that are successfully connected to customer service representatives.	98.47%
Number of inquiries resolved on initial contact Number of phone, walk-in and written inquiries requiring no adjustments or further research which are resolved within two business days.	832,496
Percentage of inquiries resolved on initial contact Average percent of phone, walk-in and written inquiries requiring no adjustments or further research which are resolved within two business days.	94.56%